Refund policy

Return & Refund Policy

At Herbs Product, we are committed to providing high-quality herbal products. If you are not completely satisfied with your purchase, we’re here to help.

Returns
You have 2 days (48 hours) from the date of delivery to request a return. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• The product must not be damaged or tampered with.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items
Due to the nature of herbal and personal care products, we do not accept returns for items that have been opened, used, or altered.

Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• The refund will be issued to your original payment method.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery with clear photos. We will arrange a replacement or full refund.

Shipping Costs

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

• Original shipping charges are non-refundable.

Contact Us
For any return or refund requests, please contact us at:
Email: m.ahmadirfan121@gmail.com